Privacy Policy

Welcome to UK Airport Transfer Services!

At UK Airport Transfer Services, we prioritize privacy and are dedicated to safeguarding the confidentiality and privacy of all information entrusted to us. We adhere to the EU General Data Protection Regulation (GDPR) and the UK Data Protection Bill.

About Us

UK Airport Transfer Services collects various types of information through direct and indirect means:

Direct Collection:

We collect personal data directly from individuals who provide their information through online forms, job applications, and subscriptions to marketing communications. Additionally, we may gather personal data during the provision of services to clients and customers. This includes information obtained from individuals who interact with our services and marketing materials.

Indirect Collection:

We may obtain personal data from various sources, including our clients and recruitment service providers. We might augment existing personal data to better serve our clients during contract execution, fulfill legal obligations, or pursue legitimate interests.

We collect personal information through various communication channels, including:

1. Telephone Conversations:

  Information provided during conversations with our team members over the phone.

2. Website Registrations:

  Information registered on our website when making a booking, including name, telephone number, email address, and addresses. This data is also referred to as booking details.

3. Email:

  Information provided during conversations with our team members over email.

Additionally:

- Call Recording:

  We may record calls for quality assurance, training purposes, booking confirmations, and handling complaints.

Categories of Personal Data Collected:

We may obtain the following categories of personal data about individuals:

Personal Data:

- Contact details: name/company name, personal/work mobile telephone numbers, personal and work email addresses, postal address, etc.

- Professional details: career history, educational and professional affiliations, etc.

- Curriculum Vitae (CV) for job applications.

- The date on which the booking is made 

-The name of the person for whom the booking is made or other identification of them.

-the agreed time and place of collection, or if more than one, the agreed time and place of the first

- The main destination specified

- The agreed fare or an accurate estimate of the fare

- The name of the driver carrying out the booking

- If applicable, the name of the other operator to whom the booking has been subcontracted

- The registered number of the vehicle to be used or such other means of identifying it as may be adopted.

Sensitive (Special Category) Data:

We only ever use your personal data with your consent or to the extent necessary to:

- Enter into or perform a contract with you.

- Comply with a legal duty.

- Remember your preferences (e.g., if you ask not to receive marketing material, we will keep a record of this).

- Pursue our own or a third party's legitimate interests (such as marketing, internal record-keeping, market research, or to improve our products), provided your rights don’t override these.

We will only use your information for the purpose it was collected (or for similar/related purposes).

We will never sell your personal data or share it with third parties who might use it for their own purposes.

Marketing:

We may utilize personal information, including email addresses and SMS, to market and promote our services to other businesses. However, individuals have the option to opt out of UK Airport Transfer Services marketing communications by clicking the 'unsubscribe' link at the bottom of their emails.

Security:

At UK Airport Transfer Services, we employ a diverse range of technical and organizational measures to safeguard personal data and prevent unauthorized access, use, or disclosure.

We have established a framework of policies, procedures, and training initiatives to uphold data protection, confidentiality, and security standards. Furthermore, we continually assess the effectiveness of the measures in place to maintain the security of the data we hold.

Disclosure of Information Internationally or to Third Parties:

We do not transfer, sell, or trade any data or information to outside parties. However, we may engage trusted third parties to assist in operating or conducting our business, or providing services to customers.

We only share personal data with others when legally permitted to do so. When sharing data with third parties, we implement contractual arrangements and security mechanisms to protect the data and comply with our data protection, confidentiality, and security standards.

Typically, we store data within the European Economic Area (EEA). If we or one of our subcontractors (e.g., a payment processor) needs to transfer data outside the EEA, we take steps to ensure adequate levels of privacy protection in line with UK data protection law. These safeguards may include contractual agreements and adherence to European Union decisions allowing transfers, such as certification under the EU-US Privacy Shield Framework for US organizations.

Data Retention:

We retain limited information about clients (including transaction records) and employees for up to 6 years for accounting, record-keeping, and administrative purposes. If necessary, such as in the case of a dispute or claim related to a transaction, data may be retained for a longer period.

To ensure personal data is not kept longer than necessary, we assess various criteria. These include the purpose for which the data is held, legal and regulatory obligations, ongoing relationships, specific deletion requests, and legitimate business interests. Records of bookings, lost property, and complaints are retained for a minimum of 24 months to comply with regulatory requirements.

Your Rights as a Data Subject:

As an individual, you have certain rights over your personal data, and it's the responsibility of data controllers to fulfill these rights. These rights include:

1. Right to Access: You have the right to access your personal data held by us.

2. Right to Rectification: You can request the correction of any inaccurate or incomplete personal data we hold about you.

3. Right to Object: You have the right to object to the use of your data for marketing or profiling purposes, as well as to processing based on legitimate interests.

4. Right to Withdraw Consent: If we process your personal data based on your consent, you have the right to withdraw your consent at any time.

5. Right to Data Portability: You can request your data to be shared with you or another organization in a portable format.

6. Right to Erasure: In certain circumstances, you have the right to request the erasure of your personal data.

7. Right to Restriction of Processing: You can request that we limit the processing of your personal data in certain situations.

8. Right to Object to Automated Decision Making: You can object to decisions made solely by automated means if they have significant effects on you, and request human review of such decisions.

9. Right to Information: You have the right to be informed about how your personal data is processed, including the purposes, categories of data, recipients, and retention period.

10. Right to Lodge a Complaint: If you believe your rights under data protection laws have been infringed, you have the right to lodge a complaint with a supervisory authority.

To exercise these rights or for further information, you can contact us on:

contact@ukairporttransferservices.co.uk

Additional clauses regarding the use of our website:

Cookie Policy:

UK Airport Transfer Services uses cookies to enhance user experience, track usage patterns, and customize content to individual preferences. By using our website, you consent to the use of cookies in accordance with our Cookie Policy. You can adjust your browser settings to manage cookies or opt-out of certain types of tracking.

Third-Party Links:

Our website may contain links to third-party websites or services. These links are provided for your convenience and informational purposes only. UK Airport Transfer Services does not endorse or have control over the content, policies, or practices of these third-party sites. We are not responsible for the privacy practices or the content of such websites. We encourage you to review the privacy policies of these third-party sites before providing any personal information.

Accuracy of Information:

While we strive to ensure the accuracy of the information provided on our website, UK Airport Transfer Services does not guarantee the completeness, reliability, or timeliness of the information. The content on our website is provided for general information purposes only and should not be considered professional advice. We reserve the right to update, modify, or remove any content on our website without prior notice.

Intellectual Property Rights:

All content, trademarks, logos, and intellectual property displayed on the UK Airport Transfer Services website are the property of UK Airport Transfer Services or their respective owners. You may not use, reproduce, distribute, or modify any of the content or materials on our website without prior written consent from UK Airport Transfer Services.

Acceptance of Terms:

By using the UK Airport Transfer Services website, you agree to abide by these terms and conditions. If you do not agree with any part of these terms, you should refrain from using our website. These terms and conditions may be updated or revised from time to time without prior notice, and your continued use of the website constitutes acceptance of any changes.