The following terms and conditions apply to all services pro

1.1 Unless otherwise specified, in these terms and conditions:

“Booking” means a Customer’s request for Transport Services howsoever communicated to us as evidenced by our records;

“Business Day“ means a day (excluding Saturdays, Sundays and public holidays) which is also a day on which clearing banks in the City of London are open for the conduct of sterling banking business;

“Cancellation Fee“ means a fee payable by the Customer for the cancellation of the Services by the Customer after the Passenger Vehicle has set off to fulfil the Booking (whether or not it has arrived at the Collection Address) as detailed in the Price List (the Cancellation Fee will be higher where the Collection Address is outside of Central London);

“Cash Services” means Services provided by UK Airport Transfer Services LTD to the customer, where the driver will collect the amount in cash.

“Credit Services” means Services provided byUK Airport Transfer Services LTD  to a customer who already paid to  UK Airport Transfer Services LTD . The payment can be done by credit or debit card, bank transfer, PayPal,  or other Merchant Provider used by UK Airport Transfer Services LTD .

“Central London” means the areas defined as Zone 1 and Zone 2 for the London Underground as varied from time to time by Transport for London;

“Christmas Period”: means between 18:00 hours on 24 December to 23:59 hours on 26 December, in any year, and from 18:00 hours on 31 December to 23:59 on 1 January, in any year;

“Conditions” means these terms and conditions as amended from time to time and including any special terms and conditions agreed in writing between the Customer and the Provider;

“Contract” means a contract for the provision of Transport Services for Customers made by UK Airport Transfer Services LTD 

“Customer” means the person that is supplied with the Transport Service by the Provider pursuant to a Contract;

“Customer Default” means any act or omission by the Customer or failure by the Customer to perform any relevant obligation under the Contract;

“Event Of Force Majeure” means any act or event beyond the Provider’s reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;

“Passenger(s)” means the Customer and such persons who the Customer shall authorise and/or permit to make use of the Passenger Services by travelling in a Passenger Vehicle. By agreeing to or using the Services each Passenger agrees to be bound by these Terms;

“Price” means the price listed in the Provider’s published price list as at the date of the Contract or such other price as may be agreed in writing by the Provider and the Customer from time to time;

“Provider” means UK Airport Transfer Services LTD ;

“Service” means the service of transport to or from airports (including any installment of the service or any multiple services) which UK Airport Transfer Services LTD is to supply to the Customer in accordance with these Conditions. The list of airports and London areas serviced by UK Airport Transfer Services LTD can be obtained by contacting over the phone.

“Waiting Time Charge” means a fee payable by the Customer to us in accordance with clauses or as detailed in the Price List.

1.2 Interpretation: Within these Conditions, the following principles govern:

(a) "Person" encompasses a natural individual, corporation, or unincorporated entity (regardless of separate legal status).

(b) A mention of a "party" extends to its personal representatives, successors, or authorized assigns.

(c) References to statutes or statutory provisions include the mentioned law as amended or re-enacted. This also covers any subordinate legislation under that statute or statutory provision, as amended or re-enacted.

(d) Any phrase introduced by terms like "including," "include," "in particular," or similar expressions serves as illustrative and does not restrict the meaning of the preceding words.

(e) References to "writing" or "written" encompass communications via faxes and emails.

2.1 The Provider agrees to provide and the Customer agrees to purchase the Service in accordance with any quotation or offer of the Provider accepted by the Customer, or any reservation of the Customer accepted by the Provider, subject to these Conditions.

2.2 By placing a reservation with the provider via telephone –, or email:, the Customer acknowledges acceptance of these Conditions.

2.3 Upon making a reservation, the Customer will receive an email acknowledgment from the Provider confirming receipt of the reservation.

2.4 The Provider will confirm the Customer's reservation by sending a confirmation email. The Contract will be established upon the Provider sending such confirmation email. The Provider will not accept any reservation unless confirmed in writing.

2.5 The Contract represents the entire agreement between the parties. The Customer confirms not relying on any statement, promise, or representation not set out in the Contract.

2.6 The Provider reserves the right to modify the Conditions at any time without prior notice at its discretion. Any revised Conditions will be included in the confirmation email and take effect six hours after posting. The Provider will notify the Customer of any amendments.

2.7 (a) If the Customer is a consumer, they must be at least 18 years old to purchase the Service. Consumers have legal rights concerning faulty or misrepresented Services, which can be addressed through local Citizens' Advice Bureau or Trading Standards. (b) If the Customer is a business, they confirm authority to bind any business using the Provider’s platform for purchasing Services.

2.8 The Services' specifications are outlined in the Provider’s sales documentation unless specifically altered in writing by the Customer's reservation (and accepted by the Provider).

2.9 Illustrations, photographs, or descriptions in the Provider’s materials are for guidance only and not binding on the Provider.

2.10 The Provider reserves the right to make changes to the Services' specification to comply with safety or regulatory requirements, or to its specification without materially affecting performance.

2.11 Subcontractors are not authorized to make representations about the Service unless confirmed in writing by the Provider. The Customer acknowledges not relying on any unconfirmed representations.

2.12 No changes to the Contract are binding unless agreed in writing by both parties.

2.13 Quotes other than the Price are valid for 24 hours or as specified by the Provider.

2.14 The Provider may increase the Price due to factors beyond its control, notifying the Customer before providing the Services.

2.15 Services scheduled for December 24th, 25th, 26th, and January 1st incur a 100% surcharge on the Prices.

2.16 For address collections, a maximum 10-minute wait is allotted; for airport collections, a maximum 30-minute wait is allotted. Failure to meet the driver within this time constitutes a "no-show," subject to relevant clauses.

2.17 Payments other than cash incur a 10% booking fee.

2.18 If the Customer fails to make payments by the due date, the Provider may charge interest at 4% per annum above the Bank of England’s base rate.

2.19 The Customer must pay all amounts due under the Contract in full without deduction or withholding except as required by law. The Provider may set off any amount it owes against amounts payable by the Customer.

3.1 Prices are based on Customers being prepared to travel at the scheduled time. Customers must book their airport transfer according to check-in times and airline guidelines. We are not liable for any loss if the Customer books the transfer on short notice or disregards the airline's advised arrival time.

3.2 All meets, excluding airports, have a free waiting time of 10 minutes, after which a charge of £0.60 per minute applies for the entire waiting duration.If no contact is made, the job will be cancelled as a no show. For airport meets, the first 30 minutes of waiting time after landing are free, with additional free waiting time available upon request during booking. Beyond this, Customers will be charged £0.60 per minute, plus any parking differences.If no contact is made, the job will be cancelled as a no show. 

3.3 Quoted prices are flat rates. Additional stops or diversions by Customers incur a minimum charge of £10.00 per stop, applicable only if the stop is not further than 5 miles. For stops beyond this distance, extra charges will apply, calculated based on the additional mileage. Prices quoted for Services not subsequently booked are valid for 24 hours.

3.4 Neither the Provider nor its drivers or suppliers accept responsibility for loss or damage to Customers’ luggage. Customers are responsible for their luggage's loading/unloading, and the Provider reserves the right to refuse any Customer with excess luggage. Additionally, if the luggage exceeds the capacity of the vehicle chosen by the client, the provider can refuse carriage.

3.5 Vehicles are arranged according to customers' requests. Saloon and estate cars accommodate a maximum of 4 customers and luggage. Larger vehicles can be arranged upon request, with details regarding luggage limitations and vehicle types provided by the Provider.

3.6 If transporting unaccompanied luggage, the Customer indemnifies the Provider against any claims or expenses. The Provider will endeavor to deliver luggage as booked, with any undelivered luggage incurring storage and additional delivery costs.

3.7 While traffic conditions are considered, if a driver cannot reach a job due to unforeseen traffic difficulties, the Provider may forward the job to partner companies nearby.

3.8 If the Customer leaves the pickup point without informing the Provider or uses another transport service without consent, the Provider is not liable for compensation. If the Customer leaves with consent, any price difference is covered by the Provider.

3.9 The Provider uses Google Maps for user experience but is not responsible for its accuracy. Customers seeking precise information should contact Customer Service.

3.10  The pickup time for airport pickups automatically includes an additional 30 minutes for European flights and 45 minutes for international flights after landing, unless the client specifies a different waiting period. 

3.11 Estimated trip times are indicative only and subject to traffic, weather, and final route taken. Customers are responsible for allowing sufficient time for their journey.

3,12 In the event of a diverted flight, the provider cannot be held liable, and reserves the right to cancel the reservation without any liability or obligation.

3.13 Pick-ups outside London must be prepaid and booked at least 4 hours in advance.

3.14 The company aims for punctuality but is not liable for delays beyond its control. Alternative options may be offered, but refusal absolves the company of liability.

3.15 For airport transportation services, the provider will utilize the official airport website to determine the flight landing time.

3.16 Child seats are available for select vehicles at £10 each but are not mandatory for London Taxi & Private Hire Vehicles.

3.17 Customers are required to provide accurate and complete information before the journey, including the number of passengers, luggage requirements, and any special requests.

3.18 In the event of a breakdown or mechanical failure during the trip, the Provider will make reasonable efforts to arrange alternative transportation for the customers.

3.19 Customers are responsible for adhering to all local laws and regulations during the trip, including wearing seatbelts where required and refraining from smoking in the vehicle.

3.20 In the event that a client vomits or creates a mess in the vehicle during the trip, the client will be responsible for paying a cleaning fee. The cleaning fee will be determined by the extent of the mess and will be charged to the client upon completion of the trip.

3.21 Customers are responsible for any additional costs or expenses incurred during the trip, including but not limited to tolls, parking fees, or additional services requested.

4.1 If the start time of the Service is beyond 7 days from the reservation date, the Customer can cancel within 7 days of booking, incurring a charge of £3 (payment system commission).

4.2 Once accepted by the Provider, reservations cannot be cancelled by the Customer without the Provider's written agreement. If cancellation occurs within 7 days before the Service start time, the Customer must indemnify the Provider for all losses incurred.

4.3 Cancellations must be communicated by calling (phone number) or emailing. For international calls, dial.

4.3.1 The Provider reserves the right to refuse service in situations where a customer booked the wrong car, is consuming alcohol, being disruptive, or harassing employees. Additionally, if the client's luggage exceeds the capacity of the vehicle booked by the client and the client cancels the trip, no refund will be made.

4.4 Cancellation fees and times:

4.4.1 Cancellations made more than 24 hours before the pick-up time incur a £20.00 fee.

4.4.2 Cancellations made 3 to 24 hours before the pick-up time incur a charge of 50% of the quoted Price.

4.4.3 Cancellations made within 3 hours of the pick-up time incur a charge equal to 100% of the quoted Price.

4.5 If vehicles booked by Customers are unsuitable for their purposes and driven to the agreed pick-up point, cancellation is subject to clause 4.3.

4.6 Modifying the vehicle type after the Provider accepts the reservation incurs a charge. Please note that the fee may depend on the type of car chosen.

4.7. The client cannot cancel the trip due to a flight diversion, as it would result in full charges being incurred; regardless of external circumstances, our cancellation policy remains in effect to ensure the commitment of booked services.

5.1 The Customer agrees to

(a) Ensure that the reservation terms and provided information are accurate and complete;

(b) Cooperate with the Provider on all matters related to the Services;

(c) Provide access to premises, office accommodation, and facilities as needed by the Provider, its employees, agents, consultants, and subcontractors;

(d) Supply the Provider with necessary information and materials for the Services and ensure accuracy in all material respects.

5.2 If the Provider's performance is hindered or delayed due to any Customer Default:

(a) The Provider may suspend Services until the Customer remedies the Default, using it to relieve itself from obligations affected by the Default;

(b) The Provider isn't liable for costs or losses resulting directly or indirectly from such failure or delay;

(c) The Customer must reimburse the Provider for any costs or losses incurred due to the  Customer Default.

5.3 The Provider assures the Customer that Services will be provided with reasonable care and skill, making efforts to meet performance dates and times.

5.4 The Provider reserves the right to make necessary changes to Services to comply with applicable laws or safety requirements. Any changes not materially affecting the Services' nature or quality will be communicated to the Customer.

6.1 Liability Limits for Consumer Customers:

6.1.1 The Provider is responsible for compensating the Customer for any foreseeable loss or damage resulting from failure to adhere to these Conditions, only if such consequences were reasonably foreseeable or explicitly discussed by both parties at the time of contracting.

6.1.2 Consumer Customers agree not to utilize the Service for commercial or resale purposes. The Provider bears no responsibility for loss of profit, business interruption, or missed business opportunities.

6.1.3 The Provider does not exempt itself from liability for:

(a) Negligence leading to death or personal injury;

(b) Fraudulent activities;

(c) Breach of implied terms regarding title and possession under the Sale of Goods Act 1979;

(d) Breach of implied terms regarding description, quality, fitness for purpose, and samples under the Sale of Goods Act 1979;

(e) Defective products as defined by the Consumer Protection Act 1987.

6.2 Liability Limits for Business Customers:

6.2.1 The Provider only offers Services for internal use within the business of the Customer, who agrees not to resell the Services.

6.2.2 The Provider's liability remains intact for:

(a) Negligence leading to death or personal injury;

(b) Fraudulent activities;

(c) Breach of implied terms regarding title and possession under the Sale of Goods Act 1979;

(d) Defective products as defined by the Consumer Protection Act 1987.

6.2.3 Apart from the scenarios mentioned in clause 6.2.2, the Provider shall not be held liable to the business Customer, whether in contract, negligence, or other legal grounds, for:

(a) Loss of profits, sales, or revenue;

(b) Data, information, or software loss or corruption;

(c) Missed business opportunities;

(d) Anticipated savings loss;

(e) Goodwill loss;

(f) Any indirect or consequential losses.

6.2.4 Subject to clauses 6.2.2 and 6.2.3, the Provider's total liability to the business Customer for all other losses under the Contract shall not exceed 50% of the Service Price.

6.2.5 Except as explicitly stated, the Provider disclaims all representations, warranties, or undertakings related to the Services, excluding any implied terms to the fullest extent permitted by law.

6.3 Either party may terminate the agreement upon written notice to the other party if the other party breaches any material term of these terms and conditions and fails to remedy such breach within a reasonable period after receiving notice of the breach.

7.1 The Provider shall not be held accountable for any failure to fulfill or delay in fulfilling its obligations under a Contract if such failure or delay is caused by an Event of Force Majeure.

7.2 In the event of an Event of Force Majeure impacting the Provider's ability to fulfill its obligations under a Contract:

(a) The Provider will promptly notify the Customer as soon as reasonably feasible;

(b) The Provider's obligations under the Contract will be temporarily suspended, and the timeframe for fulfilling these obligations will be extended for the duration of the Event of Force Majeure. If the Event of Force Majeure affects the delivery of the Service to the Customer, the Provider will make reasonable efforts to arrange a new delivery date with the Customer once the Event of Force Majeure has concluded, provided that the Service is still required by the Customer.

8.1 Waiver:

(a) Any waiver of a right under the Contract must be in writing to be effective and shall not be deemed to waive subsequent breaches or defaults. Failure or delay by a party in exercising any right or remedy under the Contract or by law shall not constitute a waiver of that right or remedy, nor limit its further exercise. Partial exercise of a right or remedy shall not prevent further exercise of that or any other right or remedy.

(b) Rights under the Contract are cumulative unless expressly stated otherwise and do not exclude rights provided by law.

8.2 Severance:

(a) If any provision of the Contract (or part thereof) is deemed invalid, illegal, or unenforceable by a court or competent authority, it shall be deleted to the extent necessary, without affecting the validity or enforceability of the remaining provisions.

(b) If any provision could be valid, enforceable, and legal with some modification, it shall be modified to the minimum extent necessary to achieve legality, validity, and enforceability.

8.3 Communications:

(a) Provider's contact details for written communication are as follows: contact@ukairporttransferservices.co.uk

02081292660 main number 

0208129266

(b) For business Customers, notice is deemed received and properly served 24 hours after email transmission, or three days after posting a letter. Service of notice can be proven by showing proper addressing, stamping, and posting of the letter, or sending to the specified email address.

8.4 Confidential Information:

The Customer agrees:

(a) To treat the Contract and all Provider-related business/product information as confidential and not disclose it without prior written consent, except where already in the public domain unrelated to the Customer's actions.

(b) To ensure compliance with confidentiality provisions by its employees, agents, affiliates, and relatives. This provision survives Contract termination.

8.5 Governing Law and Dispute Venue:

(a) For consumer Customers, English law governs these Conditions, and disputes are subject to the non-exclusive jurisdiction of English and Welsh courts.

(b) For business Customers, English law governs, and disputes are subject to exclusive jurisdiction of English and Welsh courts.

8.6 Handling of Found Items:

Any items found by the car driver shall be returned to the owner or handed over to the mini-cab service operator's office if the owner is unknown or doesn't claim the item on the day of discovery. Items are returned to the owner upon verification or payment for the driver's journey to return the item.

8.7 Call Recording:

Calls made to/received from Airport Transfer Cars Ltd are recorded for service improvement and training purposes, subject to the Privacy Policy outlined in Paragraph 9.

8.8 Infant/Child/Booster Seat Availability:

Requested seats are subject to availability on the journey date with no guaranteed provision.

The use by the Customer of the Provider’ website is also governed by the Website Acceptable Use Policy. It is advisable that the Customer takes the time to read these, as they include important terms which apply to the Customer. 

We take complaints seriously and we will investigate every complaint thoroughly. Please provide as much information as possible when making a complaint, i.e. (Date, time, location, driver number, reason for complaint), via e-mail.